Patient
I selected Dr. Tabatabai as my primary care physician through Medi-Cal and initially had high hopes. Unfortunately, I never even got to see the doctor because of the way his office manager, Ladan, treated me. Ladan was extremely rude, unprofessional, and should not be in patient care. I have already reported her behavior to Medi-Cal. After being asked to send in my Medi-Cal card for verification, I emailed it right away but received no follow-up. When I called two weeks later, the office manager answered, raised her voice, and switched to Farsi, telling me they don't accept Medi-Cal. When I explained that Dr. Tabatabai is listed as my assigned provider, she refused to even review my insurance and hung up on me. The experience was disrespectful and made me feel profiled. Patients deserve to be treated with dignity and respect regardless of their insurance coverage. I never got to meet Dr. Tabatabai himself, so I can't speak on his care, but I hope he becomes aware of how his staff treats potential patients. I'm sharing this so others don't go through the same disappointing and discouraging experience.