West Hills Medical Group

Dr. Griffin is an exceptional primary care physician. He is thorough, compassionate, and genuinely cares about his patients' well-being. He always takes the time to listen and explain things clearly. However, the office staff could use some improvement. They aren't always the friendliest or most helpful. Getting through to them on the phone can be a challenge, and an overall exhausting experience. What's the point of having a primary care physician, if the office staff can't match Dr. Griffin's care for his patients.

Three weeks waiting to have a follow up appointment, then they tell me it was for one week, doctor told me two weeks so I waited for them to schedule me as for years of going to different doctors they usually give your appointment before you walk out the door. Nothing. Finally I go in and they are trying to get results of my xray the time of the appointment, yes did I mentioned three weeks waiting. So happens the system was down and nothing could be done, why did they waited last minute? What do they do in that office? just drove an hr for nothing and took time off work. Worst place ever.

I went in here for a urine screen test and Tb Skin test. The waiting room is very clean and organized with magazines. The exam rooms and bathrooms are very clean. The nurse that attended me with the urine screen test and Tb Skin test wasn't really friendly. I felt that she would rush me and she would give off unwelcoming vibes. The front desk ladies should be a little more friendly. But I really appreciate that the doctor was polite with me. I went in two days later to know about my Tb Skin test results and the nurse that attend me was very friendly with me. I might consider making this my primary care choice later on.

Dr.Griffin has always been in my opinion, the best. I've always held him to a high standard and spoke highly of him. Unfortunately his receptionist (the older one behind the computer with a frown) is rude and very unpleasant to work with. Not helpful and unwelcoming. If you're needing a physical + tb test be ready to hear a whopping total of $260 for both to be done there. The price was the least of my concerns at that point. I will never return for services as long as that lady works there.

I had a urine drug screen. I was relieved once I was called in since I had to go pee. I told the provider I had to go and she replied saying "it's not that easy you have to fill out paperwork" I only had to sign and initial a couple of things. She then gave me instructions on what to do but her tone and body language was making me feel judged. Once I went to the restroom to pee I did end up having to go bathroom and she started knocking on the door. I told her what was going on and she replied, "oh I see" she then took the urine sample and I asked to wash my hands. She told me i could not wash my hands yet. She as well told me my urine was not making temperature so she put it in another cup and had me follow her out into the nurse station. She rudely told me"the paper says you have to watch me handle your urine" mind you I was never informed of this and she still did not let me wash my hands. She as well said you cant come back here cause I have other patients information. I was very confused since she told me to follow her and watch her handle my urine. She then started talking to me too more rudely saying "the temperature was not met and you have to wait two hours before you urinate again. If you leave the waiting I'm going to call your job and tell them you refused" after she said all this she was looking at me with a not so polite facial expression. This whole time I made sure to keep it professional and stayed calm. Whether she felt to judge me or not that is no way to talk to a patient. Very unprofessional. She then gave me two cups of water and while handing me the water realized and finally let me wash my hands. She as well gossiped to the other nurse who had to observe me pee in the cup. This nurse was as well judging me when she took my sample. I do not appreciate at all how unprofessional these two employees handled the situation. Definitely recommend a training of how to not stigmatize patients.