Cardiology - Mercy Physicians Plaza - San Juan

Ever since my dr. moved here there's been nothing but problems for me. Problems I NEVER had at his old office. It took months to get an appointment when all along he was taking my insurance but the staff kept denying it. Finally got to see him, after having chest pain and the booked a follow up 3 months out. Now I'm out of a medication that I've been trying to get for 3 weeks and I'm told he's not responding or he's denying the request. I want out when I started the refill request but now I am. He's never refuse to fill my medication. I just saw him in February so there shouldn't be an issue.

Hello Human Kindness is a joke here. This is in reference to the office and not doctors. The office is run terribly, they need a new office manager. When you call the office to ask a simple question there is no option to speak with someone. You have to choose an option that has nothing to do with your question. It is normal to be on hold 30 to 60 minutes before they answer. Very unprofessional and unacceptable. They obviously think our time is of no value. When I did get someone I did ask why the hold was so long and he said that was normal. I asked if they were doing anything to address it and he told me "I don't know it's above my pay grade"