Discount Cardiology

Terrible customer service. I ordered EKG electrodes and they sent different ones from what I ordered. I had left a message with them last week, upon receiving the incorrect order, but they didn't send me the "return request" email that I requested. If they didn't acknowledge their mistake in writing, the window would have passed with American Express for me to complain, so I had to persist with Discount Cardiology, calling a few times over subsequent days, to try to get some sort of acknowledgment that they planned to work with me. It never came. The last time I called and spoke with a person there, the guy was so incredibly rude. He said he didn't have time to talk about it more because he had to go home. He didn't know that I knew it was still an hour before their closing time. Because of being blown off and treated so badly (when it was their mistake), I decided to complain to American Express. Well, that got Discount Cardiology's attention. They finally sent me the pre-paid shipping label, but then their manager asked me to remove the bad Yelp review if they refunded my money AND let me keep their electrodes. No thanks. I returned the electrodes anyway, and I left the Yelp review up. And also added a Google review.

I purchased some equipment last year, 1st delivery looked like it was dropped during shipping, they sent out a replacement right away. Had an issue a year later, was taken care of right away! They answered all of my questions and were always pleasant.

Terrible attitude and bad service. I never received an email confirmation for my order. When I mentioned canceling the order if it wasn't received by the promised time, John threatened me with collections. This feels like a scam. Extremely unprofessional and unacceptable. Very disappointed.

Andew Schmidt, the general manager of Discount Cardiology / C&R Medical, Inc., sold me a used EKG machine in place of a new unit, as per our telephone discussion and as it appeared on their website. It displayed a stock picture of the EKG and its functionality but does not state it to be used and neither does the sales receipt. They have refused to credit my account and claim they never got it back. Well, I have a tracking number through a FedEx ticket, and I am disputing it with the credit card company. This merchant is guilty of false advertisement and is attempting to steal from its customers! A zero star is not good enough for these theifs.

I have been using them for a number of years for supplies. One of my favorite things about using C & R is that someone answers the calls right away. No annoying automated service saves me time.Great prices and a quick delivery. I have never had any issues and would recommend their products and services. Currently we are using an EKG Machine that we bought from them in 2007. Never had an issue other that the patient cable needing replacement once or twice over the years. Highly recommend using this company.