Patient
I waited six months for my appointment and received two confirmations prior to my visit. I even arrived an hour and a half early, only to be told that I couldn't be seen because my referral had expired two months earlier. I spent hours calling back and forth between my insurance, the specialist's office, and my primary care provider to get this sorted out. One representative, Vanessa from their call center, was extremely rude and refused to schedule me, claiming my referral wasn't sent. Ironically, another staff member before her had already contacted the office directly, and someone had called me to provide an update on the referral status and what was needed. Eventually, I was contacted by an LVN from the office who told me that I could not be seen because, according to their assessment, I didn't show signs requiring a specialist visit. This is despite my medical chart clearly stating that I was rushed to the hospital twice, had to be given medication by ambulance to control my heart rate of 262 bpm, and was admitted for treatment. The LVN further stated that my referring cardiologist had spoken directly with Dr. Raza, who reportedly decided I didn't need to be seen--completely disregarding my documented medical history and my referring doctor's concern that there may be an electrical issue requiring an electrophysiologist's evaluation. I have since scheduled with another doctor, but I want to express how unacceptable this experience was. The lack of communication, professionalism, and empathy from this office--especially given the urgency of my condition--is deeply concerning.