UAB Medical West Hueytown Primary Care

Missed my appointment to establish primary care and was told that I am denied from their facility for missing my first appointment. It's cool though. I could tell from when I went out there three times checking to see if my medical records transferred they was giving me a attitude problem. I think it's best I not go their because I will slap a bee for stepping out of line.

I just checked in. Got here early for my appointment. Soon as I hit the door. A blonde hair white young lady scrolling on her Facebook page with her phone at 2:00 said oh you can go around to window 1 without speaking. I went over to the young black lady Jasmine who smiled and welcomed me. She was very polite and she ask for my information. The white girl saw another patient that was white came by and she said you can come to this weekend and helped her. Thank God for the nice young lady because I would take my business somewhere is. Good customer service is best practice

I have yet to run into any problem with this facility. The front desk staff are always friendly and quick if you are calling with an issue or if you're coming in for a visit. I was worried my new insurance wouldn't be taken with Freeman but luckily it was no problem. Freeman's new tech, Erica, could not possibly be any sweeter. She was very helpful getting me information I needed for a specialist and just super kind. Now for Freeman... it is hard for me to find someone I can trust and be open with, but she makes it so easy. She is definitely following her calling. I would never want to have to see a different doctor. She gets 10000 stars from me.

Lea Freeman is amazing and so is Martha that does scheduling and one other older nurse that works with one of the other physicians. Lab is always super nice as well. However, anyone else at the front desk is extremely rude, don't know what they are doing, and some of the things they have said to me and other patients is so beyond unprofessional that I don't know what to call it. I only go there for Lea Freeman, she ever leaves, I'm leaving too.

Denied appointment and told I need to find a babysitter. I must say I absolutely love my doctor so when he moved here I followed him but it's been a nightmare dealing with other staff members. But today sealed the deal to find another place and encourage others to do the same. I had a scheduled appointment today. This is summer so my 2 daughters had to come with me today. I normally would prefer them not to be with me but I didn't ever think I couldn't see my doctor if they were with me. I came in tried to check in and was greeted by an extremely rude staff member telling me I could only have 1 visitor with me. I said they aren't visitors they are my kids 10 & 6 & we all have on mask. I was then told they would have to cancel and I needed to get a babysitter. The reality of motherhood is that it's not always that simple. The fact that whatever I had medically going on wasn't valued as much as the you can't have your kids with you rule definitely showed me the lack of care and concern this facility has for patients. Based on my Experience it is my opinion NO one should come here if you want a place that cares about your medical needs or care because I couldn't even get to the doctor to express any of my medical needs.